Featured Report: Call Security Risks Remain High for Emergency 9‑1‑1 Call Centers
by Chuck Spalding
Former NG9-1-1 Director, Palm Beach County, FL
Subject matter expert to DHS CISA
While other industries, such as the financial sector, have long used voice firewalls to protect their call centers, 9-1-1 centers are only now beginning to see the importance of protecting their call takers from security and operational threats.
Vishing (voice phishing) cases have increased almost 550 percent over the last twelve months (Q1 2022 to Q1 2021), according to the latest Quarterly Threat Trends & Intelligence Report from Agari and PhishLabs.
According to the findings, vishing attacks have overtaken business email compromise (BEC) as the second most reported response-based email threat since Q3 2021. By the end of the year, more than one in four of every reported response-based threat was a vishing attack, and this makeup continued through Q1 2022.
VISHING: Top Targeted Industries
Financial
54%
Social Media
22%
Telecom
14%
source: Agari & PhishLabs
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